Return

At Spirit Pulse, your happiness is our priority.

1. Our Promise to You:

  • 20-Day Return Policy
  • 20-Day Satisfaction Guarantee

    • We’re committed to ensuring you have a great experience with us, whether you’re purchasing or returning a product. Here’s everything you need to know:

    2. Returns & Exchanges

    1) Can I return or exchange an item?

    Absolutely! You can return or exchange your item within 20 days of receiving it. Whether it’s the wrong size, a damaged item, or you’ve simply changed your mind, we’re here to assist with a refund or replacement.

    2) What if I don’t like my product?

    We understand, and we want to make things right. With our 20-day satisfaction guarantee, you can return an item if it doesn’t meet your expectations—no questions asked.

    3. How to Return an Item

    Email us at customerservice@innerbliss.com.cn with your request.
  • We’ll provide you with the return address within 24-48 hours.
  • Ensure the item is unused (ideally with packaging unopened) and ship it back using the carrier of your choice.
  • Once we receive your return, we’ll issue a refund or exchange.
  • Refunds are processed within 1-2 days after receiving the item.
  • Payments are made via credit card or PayPal. Credit card refunds may take up to 5 business days to appear.
  • Returns and exchanges must be initiated within 30 days of delivery.Using a tracked shipping service is highly recommended to avoid issues with lost packages.

    • 4. Shipping Costs for Returns

    Customers are responsible for return shipping fees. You may choose any carrier, but we recommend using a tracking service for a smooth process.

    5. Order Cancellation

    Changed your mind? Contact us immediately! If your order hasn’t been shipped yet, we’ll cancel it and issue a full refund right away.

    For any additional questions, feel free to reach out at customerservice@innerbliss.com.cn. We’re here to help!